Terms and Conditions

MIKO SaaS Platform · Rotmont GmbH · B2B · Last updated: August 2026

Scope
1. These Terms and Conditions govern the contractual relationship between Rotmont GmbH, Engelgasse 12, 9000 St. Gallen (“Provider”), and the customer (“Customer”) in connection with the use of the MIKO SaaS platform. MIKO consists of two separate systems: the public website (playmiko.com) with product information, pricing and appointment booking, and the protected product (studio.playmiko.com) through which the SaaS service is provided. These Terms and Conditions govern exclusively the use of the product.
2. Any deviating or supplementary terms and conditions of the Customer shall apply only with the Provider’s express written consent.
3. These Terms and Conditions apply exclusively to commercial and institutional customers (B2B).
Subject matter and services
1. The Provider makes the MIKO platform available to the Customer as Software as a Service (SaaS) through the product (studio.playmiko.com). The platform includes interactive management simulations, learning modules, evaluation functions and administrative management tools.
2. The specific scope of services is determined by the subscription plan selected, as described on the website (playmiko.com) or in the individual offer.
3. The Provider owes diligent performance, not a specific economic outcome. The Provider is entitled to engage third parties in the fulfilment of its services.
4. Updates and extensions are implemented at the Provider’s discretion. There is no entitlement to specific functions or release dates.
Registration and user account
1. Use of the product requires registration and acceptance of these Terms and Conditions and the Privacy Policy.
2. The Customer is responsible for keeping access credentials confidential and is liable for actions carried out under its account.
3. The Provider may suspend user accounts in the event of a breach of these Terms and Conditions or where there is justified suspicion of misuse.
Subscription and fees
1. Use of the product is subject to a fee. Current prices are available on the Provider’s website (playmiko.com) or in the individual offer.
2. Subscription fees are due in advance in accordance with the selected billing period, whether monthly or annually.
3. Invoices are sent by email. Payment processing is carried out manually by the Provider.
4. In the event of late payment, the Provider is entitled to suspend access after issuing a reminder and following the expiry of a 14-day grace period.
5. All prices are in CHF and exclude value added tax (VAT), unless stated otherwise.
Term and termination
1. The subscription runs for the selected term and renews automatically unless terminated in writing at least 30 days before the end of the term.
2. Termination must be made in writing by email to billing@playmiko.com no later than 30 days before the end of the contractual term.
3. The right to extraordinary termination for good cause remains reserved.
4. After the end of the contract, the Provider shall, upon request, provide the Customer with a data export in CSV/JSON format within 30 days. All Customer data will then be deleted.
Customer obligations
1. The product may be used only within the agreed scope of use and in compliance with applicable laws.
2. The Customer is responsible for data protection in relation to the end users within its organisation.
3. In particular, the following are prohibited: discriminatory content, infringements of personal rights, reverse engineering, malware and automated bulk requests.
Intellectual property
1. All rights to the MIKO platform, its content, game mechanics, algorithms and software remain with the Provider.
2. The Customer is granted a non-exclusive, non-transferable right of use for the duration of the contract.
3. Content belonging to the Customer and its users remains the property of the Customer.
AI-powered functions
1. The platform uses generative AI models to generate learning content, create evaluations and provide mentor and reflection dialogues. AI-generated content is approved by authors but may contain inaccuracies despite careful configuration. The Provider does not owe a specific learning outcome or the correctness of individual AI responses. AI evaluations have no legal effect in relation to the Customer’s end users.
Availability and support
1. The Provider aims for product availability of 99% as an annual average, excluding planned maintenance windows. Guaranteed availability under a service level agreement (SLA) may be agreed individually.
2. Email support: support@playmiko.com. Response times are determined by the selected plan.
Liability
1. The Provider is liable for direct damages only in cases of gross negligence or wilful misconduct, limited to the subscription fees paid in the relevant contractual year.
2. Any liability for indirect damages, loss of profit, loss of data or consequential damages is excluded to the extent permitted by law.
3. These limitations of liability do not apply to personal injury.
Data protection and data processing
1. The Provider processes personal data in accordance with the Privacy Policy and the Swiss Federal Act on Data Protection.
2. Where the Customer processes personal data of end users, the Provider acts as a processor. A data processing agreement (DPA) will be concluded upon request.
3. Where the Provider processes personal data of the Customer’s end users in connection with the product, it acts as a processor within the meaning of Article 9 revised FADP and as a processor under Article 28 GDPR. The data processing agreement (DPA) is available upon request and forms an integral part of this contract. The Provider makes a current list of the sub-processors used available at playmiko.com/subprozessoren.
4. The Provider will inform the Customer by email at least 30 days in advance of the replacement or addition of a sub-processor that processes personal data within the product. The Customer may object to the change in writing within 30 days on important data protection grounds. In that event, both parties have an extraordinary right of termination.
Amendments to these Terms and Conditions
1. The Provider reserves the right to amend these Terms and Conditions by email with 30 days’ prior notice. If the Customer does not object to the amendment within this period, the new Terms and Conditions are deemed accepted.
Governing law and jurisdiction
1. These Terms and Conditions are governed by Swiss law, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).
2. The exclusive place of jurisdiction is St. Gallen, Switzerland.
Contact
1. Rotmont GmbH, Engelgasse 12, St. Gallen, Switzerland, hello@playmiko.com